Maintenance for self-service terminals and payment kiosks across Kisumu, Kakamega and the Busia corridor, priced per terminal and reported per site. At high-traffic branches a single terminal out of service disrupts the whole day, which is why those locations get shorter response windows in the contract. That is exactly what we work on: cost per terminal per year.
The incident is logged and ranked by how critical the site is.
Remote or on-site check to identify the module at fault.
Work on the machine with the parts expected for that fault.
Service report with the parts used and the time service was restored.
Illustrative images of a typical intervention.
Serving Kisumu with quality materials and certified professionals.
One price per terminal per year, visits included.
Included in the plan, charged per call without one.
Shorter intervals for forecourt and high-volume sites.
Repairing removed units instead of replacing them.
Age and fault history per unit, with a replacement priority.
Real reviews from Kisumu clients.
"The annual figure per terminal made the budget conversation with our board very short."
"They told us two of our units were past economic repair instead of billing us for another visit."
"Eight-week interval fixed the repeat printer jams we had lived with for a year."
| Alert type | Response | Cover |
|---|---|---|
| Critical: machine out of service | 4 working hours | Monday to Sunday |
| High: partial module fault | 1 working day | Monday to Saturday |
| Scheduled: preventive maintenance | Per calendar | Monthly or quarterly |
Response times are set by contract and vary with the location of the machine.
Contact us today and receive fast, professional service.
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